Frequently Asked Questions

Q. How do I know that Willow is the right place for me?

A. You won't know for sure until you begin to feel a connection with your therapist. Or not. The relationship with your therapist has been shown to be the one variable that has the most impact on whether you will see improvement in therapy. That's why we're so picky about our staff. Staff members at Willow have to be experts in their fields, but they also have to be kind and caring people -- the sorts of folks you can actually form a relationship with, and develop trust. You may even like them.

Q. Can I use my insurance at Willow?

A. Willow therapists accept a variety of insurance plans, including Blue Cross Blue Shield, Medicare, and many others. Not all therapists are in all plans, however. Even if a therapist is not in your plan, many health plans offer Out-of-Network benefits which may provide you with coverage. Insurance can be complicated, and there are some situations when you may be better off not using insurance. Call Dr. Lisa Campbell for more information on your particular situation.

Q. When are you open?

A. Willow is generally open from 8am to 8pm, Monday through Friday, and 9am to 2pm on Saturday. We close for most major holidays. Our messaging system is available to you 24 hours a day.

Q. What is psychotherapy like?

A. Psychotherapy is not easily described, as its character depends on the personalities of both the psychotherapist and client(s), and the particular problems you bring in. As a group of clinicians, we may use many different methods of practice, most of which call for a very active effort on your part-both in our sessions and at home.

Our first few (1-4) sessions will involve an evaluation of your needs. By the end of this evaluation, we will be able to offer you some first impressions of what our work together will entail, and we can both decide whether or not your particular therapist is the best person to provide the services you need in order to meet your treatment goals. If not, you may request or we may offer you referrals for other professional clinicians within or beyond our practice.

Once psychotherapy has begun, we will usually schedule regular sessions together. Typically, therapy sessions are scheduled once a week for 45-60 minutes, but some situations may require more (or less) frequent or longer sessions. Determining when to end therapy generally is a mutual decision, but is likely to be considered when therapy goals have been met, when a therapist or client feels psychotherapy does not appear to be helping the client, when a client's financial status or insurance changes (or if payment ceases), or when clients repeatedly miss appointments.

Q. How can therapy help me?

A. Psychotherapy can have benefits and risks. Since therapy often involves discussing unpleasant aspects of your life, you may experience uncomfortable feelings like sadness, guilt, anger, frustration, loneliness, and helplessness. On the other hand, psychotherapy has been shown to improve the lives of many people who engage in it-leading to better relationships, solutions to specific problems, and significant reductions in feelings of distress. Each person's experience is unique, and as such, there can be no guarantees of what you yourself will experience.

Because we see a lot of people 50 and older, we feel it is important to say that research has shown that psychotherapy is quite effective for older adults-particularly for reducing anxiety and depression symptoms and improving one's ability to cope with and adjust to early dementia (and the related changes to roles and relationships). Studies have also documented that many older adults prefer psychotherapy to medication-based forms of treatment for depression and anxiety (no side effects or drug interactions). This runs counter to what many (younger) people believe-that older adults won't go to or can't benefit from psychotherapy.

Q. How long does it take to get a first appointment?

A. The exact time varies, especially if you require a specific day or time or wish to see a particular therapist, but we can generally set you up with a therapist within a week or two.

Q. Is Willow fully accessible, say if I use a wheelchair?

A. Yes. Our building is accessible, with an entrance ramp at the south entrance and an elevator in the middle of the building. There is a handicap-accessible restroom in the first floor lobby.

Q. Your question here?

A. Send us an email at info@willowwellness.com

If your question is not listed here, you can also give us a call at (847) 318-8200.